We won’t give you the turn around
No matter what the problem we’ll fix it, immediately, for Real.
Everyone at Real Good Food is authorized to make it right for you. You can always speak to a manager or owner, but you won’t need to talk to a supervisor to get something done at Real Good Food.
Returns aren’t necessary
You don’t need to return anything. We want you to shop with us and try something new without worrying you'll have to put it in a box and ship it back if you aren’t into it.
No statute of limitations
If you bought something you don’t like awhile back, don’t worry. We will refund your money or replace it. We’ve got you.
Your taste matters
If you don’t like how something tastes, we get it. You’ll get a refund or something you’d like.
Our policy: we want you to be happy.
We really don’t have any “policies,” we just want you to be glad you shopped with us, period. If you want a replacement, it’s on the way. Would you like to try something else? Heck yeah, we have lots of delicious things. Our only request is that you give us some feedback so we can learn from the experience. Thank you, we listen.
This is for everyone
Maybe it was for you or maybe it was a gift, that’s great. We want everyone to be happy about our food and our customer service. If anything isn’t right, please contact our customer service, we want this to be great for you!
Getting it there on time
Currently we only offer ground shipping, if you need something sooner please reach out to us so we can take care of you.
To our Alaskan, Hawaiian, and Canadian friends, please understand that shipping to your regions may have additional costs. We will reach out to you upon placing your order, or let us know if you have any questions.
The whole enchilada (yum)
Our guarantee isn’t just for food. We promise your satisfaction with the entire experience with Real Good Food. From coming into our store, to the first click on our website, to when we say hello on the phone, until that last drop of olive oil, we want you to be glad you shopped at Real Good Food. But if you aren’t, we want to hear about it. We want to make you a happy Real Good Customer.
Our return policy
No matter what the issue is , we aren’t going to ask you to return anything. If there is a problem, just send us an email at firstname.lastname@example.org or give us a call at (503) 987-0828 and we will be ready to help!